At Björksoda, we strive to give our customers the best possible shopping experience. If for any reason you are not satisfied with your purchase, we offer a following return policy to ensure you can return products and get a solution.
- Return period You have the right to return products within 14 days of receiving them. To be eligible for a return, the products must be in unused condition and in their original packaging.
- Return process To make a return, please follow these steps:
a) Contact our customer service: Send an email to [firstname.lastname@example.org]. Tell us that you wish to return a product and provide the following information: order number, product name and reason for return.
b) Returns management: Our customer service team will assist you with the returns management and give you instructions on how to return the product. You may be asked to send the product back to us or in some cases we can organise a collection.
c) Refund or exchange: Once we have received and authorised the return, we will make the refund to the original method of payment. If you wish to exchange the product, we will arrange this within a reasonable time.
- Return costs If the return is due to a defective product or an incorrect delivery by us, we will cover the return costs. However, if the return is for other reasons, such as a cancelled purchase or incorrect order, the customer will be responsible for the return shipping costs.
- Reimbursement The refund will be processed within 14 days after we have received and authorised the return. Please note that it may take additional time for the refund to appear on your bank statement, depending on your payment method and bank.
- Exception from returns policy The following products are excluded from our returns policy:
- Consumables that have been opened or used.
- Products that have been customised or manufactured according to your specific requirements.
- Products that have been damaged after being delivered to you due to misuse.
We kindly ask you to contact us if you have any questions or need further information regarding the return process.
Please note that this return policy only applies to purchases made through our website, bjorksoda.se.